Using a Loss Leader to Get More Consulting Business

Retail companies use a loss leader all of the time to get more business. You’ve probably seen sales for $1 or even $0.01 products that are clearly priced below their cost. Retailers use this strategy to get you in the store in the hopes that you will buy much more than the loss leader product. Usually those loss leaders are scattered throughout the store so that you see many other products that you might want to buy along the way. It usually works. Web sites place loss leaders near related high-margin products to encourage more sales (and typically charge for shipping to discourage people who only want the loss leader at the heavily discounted price).

You can also use a loss leader for a consulting business, but in a different way. Since your “product” is consulting services, offering yourself for a $1 rate would sound ridiculous to a client and would devalue what you bring to the table. Never discount yourself like that! Instead, you can offer to do a small project for free. This would be something that takes you an hour or two, or a little more if you are comfortable with that.loss leader

Offering an initial consultation like this does two things: 1) gives the client a taste of the value you will bring to their organization and 2) gives you an opportunity to see what working with this client is really like.

Free “high value” consulting session

I had a client who was almost ready to engage, but was slow in pulling the trigger. During our conversations, I asked several questions that uncovered a laundry list of ways I could help. My consulting rates aren’t cheap. They seemed excited, but they were hesitant because they weren’t sure of the value they would get. So, I picked one of their most pressing topics as my loss leader and offered a free one-hour in-depth consulting session about it.

During our conversation, I didn’t keep track of time and we did run over an hour. I also did not sell my services during this free consultation because I wanted them to experience what it would be like to actually work with me. I only focused on their problem and asked probing questions that got deeper into the real issues. I was able to offer several on-point solutions that provided a direct benefit very quickly. They were able to see that I had their best interest at heart.

When they compared the value they received to the price of my rates, it was clear that they were getting a good deal. They made back more than they invested. After that dialog, they were ready to ask more questions about other issues they were facing. When you provide rock solid consulting services, people see the value.

Responding to Push Back

To ward off attempts to gain more of my consulting insight for free, I asked if they would like to tackle some of their other issues as well under a more formal agreement between our companies. That helped them understand that  I wasn’t prepared to give more away for free. You can use responses like these if a prospect keeps trying to get your advice for free:

“I appreciate your question and it is definitely something I can help with. Shall we go ahead with our formal agreement so that we can get started right away?”

“This question warrants a deeper discussion and I want to make sure that the time that both of us invest in solving these issues is spent efficiently. There’s no 5 or 10 minute solution to this topic so rather than start a dialog that we can’t finish, how about we move forward with an engagement letter? This way, I can make sure you’re on my calendar and that I can give the topic the full attention it deserves.”

“I hope the value you gained from our prior consultation illustrated how we can help go deep into solving problems. So rather than start a conversation that only touches the surface, let’s proceed with moving forward in a more formal way. Shall I send you our engagement letter?”

If you encounter a company that isn’t ready to engage you even after your initial consultation and after trying the responses above, watch for signs that they do not have the budget to hire you. The worst situation you can be in is engaging a consulting client that can’t pay you.

When Not to Use a Loss Leader

Not all consulting services lend themselves to a loss leader consultation in which you can provide in-depth advice. Often, consulting requires deeper, long-term commitments. In these cases, your initial consultations need to focus on problem discovery so your proposal addresses the client’s key questions and not something that you think they want.

For those times when you need to nudge a prospect to close a deal, give them a taste – just a morsel – of what you can do for free. Don’t discount your services because then your value will be the discount, not your knowledge.

Best Time to Call

I’ll bet your work day is packed. You have meetings, colleagues stop by with questions. There are all sorts of distractions.

So what is the best time to call on a prospect? Their day is probably a lot like yours.

Try calling them at 8:05 am or 4:50 pm, even 5:30 pm.

Why is the best time to call so early or late in the day? Simple. Most executives start their day early and end late. They are at the office far past 6:00 pm. I know I am. The only times I leave early are when I have another appointment that I have to get to.

Before and after normal work hours, most of their staff is gone. That means they are in the office and usually not as distracted. That’s the best time to reach without getting a quick brush off or having to talk your way past the gatekeeper.

If you run your own business, you know exactly what I am talking about. Who leaves to go home at 5:00?  Very few executives do that.

If they aren’t in their office, they are certainly checking email when they wake up and before they go to bed. And when your message has less to compete with (i.e., fewer other emails they have to scroll through compared to what they get during the day), you stand a higher chance of getting a response.

In fact, my company, MailerMailer, just released our latest email marketing metrics report based on data from 1.2 billion email messages. We found that emails sent during off-hours generate the highest number of clicks on links within the message.

In other words, reaching people before or after hours gives you the best odds in getting their attention. Not only is it the best time to call, but is also the best time to send them email.