I know you’ve had this experience: you talk to someone at customer service about an issue you are having and they are not being helpful. Then, they drop the bomb: “That’s just our policy.” Just your luck.
Those words probably elevated your blood pressure. Unless you were being unreasonable with your request, this unwillingness to help the hand that feeds them will eventually lead the way to fewer customers. It’s the corporate way of saying that they really don’t care about your issues and that profits (i.e., the company’s issues) come first. The company is not creating good will, which leads to good luck.
Your Personal Policy
Companies aren’t the only ones with policies that shun people. Individuals can have a personal policy that can be a turn-off, too. These policies don’t have to be written. They are conveyed through our actions.
People will interpret our behavior as a personal policy. If we shut out others, it can have a negative effect on our own good luck. Examples of personal policies you might have, but might not be aware of:
- I wait until someone else says hello first
- I don’t look people in the eyes when speaking to them.
- I comment on difficult discussions by email or online, preferring to avoid face-to-face conversations when possible.
- When I attend business networking events, I find someone I know and hang out with them instead of meeting new people.
- When my colleagues go out for lunch, I don’t offer to drive.
These seemingly innocuous behaviors send a strong signal to others about you. Those who don’t know you typically won’t understand the nuances of your personality during your first interaction. Introverts might have a bigger hump to overcome than extroverts when it comes to engaging people. Make sure you are sending the right message.
How you come across matters. Your body language and actions convey your personal policy. Just be sure it adds to your good luck and doesn’t take from it.